Customer Management Diploma (Experience, Service & Support)
About Course
This business-focused course teaches how to manage customer relationships, streamline support systems, and deliver outstanding user experience. Ideal for service managers, CRM specialists, and business owners in healthcare and beyond.
Course Content
Customer Management Diploma
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Mastering Exceptional Customer Service
00:00 -
Customer marketing ethics in digital world
00:00 -
Customer marketing ethics in digital world with examples
00:00 -
Latest digital marketing in 2025
00:00 -
Introduction to telemarketing
00:00 -
Mastering telemarketing techniques
00:00 -
Challenges during telemarketing
00:00 -
Encountering tough customers during telemarketing
00:00 -
Customer relationship management CRM in Digital
00:00 -
Content Management system in Digital marketing
00:00 -
Customer Campaigns using LinkedIN, Twitter, Facebook ads and Google ad
00:00 -
Search engine marketing for cutomer satisfaction
00:00 -
Customer marketing analytics
00:00 -
Digital marketing analytics
00:00 -
The ethics in business
00:00