Customer Management Diploma (Experience, Service & Support)

Categories: Management
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About Course

This business-focused course teaches how to manage customer relationships, streamline support systems, and deliver outstanding user experience. Ideal for service managers, CRM specialists, and business owners in healthcare and beyond.

Course Content

Customer Management Diploma

  • Mastering Exceptional Customer Service
    00:00
  • Customer marketing ethics in digital world
    00:00
  • Customer marketing ethics in digital world with examples
    00:00
  • Latest digital marketing in 2025
    00:00
  • Introduction to telemarketing
    00:00
  • Mastering telemarketing techniques
    00:00
  • Challenges during telemarketing
    00:00
  • Encountering tough customers during telemarketing
    00:00
  • Customer relationship management CRM in Digital
    00:00
  • Content Management system in Digital marketing
    00:00
  • Customer Campaigns using LinkedIN, Twitter, Facebook ads and Google ad
    00:00
  • Search engine marketing for cutomer satisfaction
    00:00
  • Customer marketing analytics
    00:00
  • Digital marketing analytics
    00:00
  • The ethics in business
    00:00