Diploma in Modern Front Office & Guest Relations

Diploma in Modern Front Office & Guest Relations is a practical hospitality course that prepares students for professional roles at hotel front desks, guest service counters, and reception areas by building strong customer service, communication, and operational skills. 

Option 1 (job-focused)

Diploma in Modern Front Office & Guest Relations trains you in hotel reception, reservations, guest handling, PMS software, and customer care for careers in hotels and resorts.​

Option 2 (skill-focused)

Learn professional front office operations, guest relations, communication skills, and hospitality etiquette with our Diploma in Modern Front Office & Guest Relations for high-growth hotel careers.

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Option 3

Master hotel front office operations, guest relations, reservations, billing, and PMS software with our Diploma in Modern Front Office & Guest Relations.​

Option 4

Build a hospitality career with our Diploma in Modern Front Office & Guest Relations covering reception skills, guest handling, communication, and service excellence.​

Option 5

Diploma in Modern Front Office & Guest Relations prepares you for hotel front desk and guest service roles with training in check‑in, check‑out, and customer care.​

Option 6

Learn professional hotel front office, guest relations, telephone etiquette, reservations, and complaint handling with our industry‑oriented diploma program.​

Option 7

Kickstart your hotel and resort career with a modern front office and guest relations diploma focused on guest experience, communication, and service quality.

 

What you’ll learn

• Professional front office operations including check‑in, check‑out, reservations, billing, and night audit procedures in hotels and resorts.​

• Guest relations skills to handle inquiries, complaints, and special requests while delivering exceptional customer service and memorable guest experiences.​

• Communication skills, grooming, body language, and telephone etiquette for confident guest interaction at the hotel reception and lobby.​

• Use of hotel Property Management Systems (PMS) and reservation software for managing bookings, room allocations, and guest profiles efficiently.​

• Guest cycle knowledge from pre‑arrival to post‑departure, including upselling, cross‑selling, and feedback handling to improve guest satisfaction and revenue.​

• Teamwork, time management, multitasking, and problem‑solving skills required for modern front office and guest service roles in the hospitality industry.