Diploma in Modern Front Office & Guest Relations

Diploma in Modern Front Office & Guest Relations is a practical hospitality course that prepares students for professional roles at hotel front desks, guest service counters, and reception areas by building strong customer service, communication, and operational skills. 

Diploma in Modern Front Office & Guest Relations trains you in hotel reception, reservations, guest handling, PMS software, and customer care for careers in hotels and resorts.​

Learn professional front office operations, guest relations, communication skills, and hospitality etiquette with our Diploma in Modern Front Office & Guest Relations for high-growth hotel careers.

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Master hotel front office operations, guest relations, reservations, billing, and PMS software with our Diploma in Modern Front Office & Guest Relations.​

Build a hospitality career with our Diploma in Modern Front Office & Guest Relations covering reception skills, guest handling, communication, and service excellence.​

Diploma in Modern Front Office & Guest Relations prepares you for hotel front desk and guest service roles with training in check‑in, check‑out, and customer care.​

Learn professional hotel front office, guest relations, telephone etiquette, reservations, and complaint handling with our industry‑oriented diploma program.​

Kickstart your hotel and resort career with a modern front office and guest relations diploma focused on guest experience, communication, and service quality.

What you’ll learn

• Professional front office operations including check‑in, check‑out, reservations, billing, and night audit procedures in hotels and resorts.​

• Guest relations skills to handle inquiries, complaints, and special requests while delivering exceptional customer service and memorable guest experiences.​

• Communication skills, grooming, body language, and telephone etiquette for confident guest interaction at the hotel reception and lobby.​

• Use of hotel Property Management Systems (PMS) and reservation software for managing bookings, room allocations, and guest profiles efficiently.​

• Guest cycle knowledge from pre‑arrival to post‑departure, including upselling, cross‑selling, and feedback handling to improve guest satisfaction and revenue.​

• Teamwork, time management, multitasking, and problem‑solving skills required for modern front office and guest service roles in the hospitality industry.